Refund policy

Return & Refund Policy

We want you to love your Syncora experience. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused and in its original, unopened packaging. For hygiene reasons, opened or used filter pads cannot be returned.

How to Start a Return

Email us at tamas@syncorashop.com with your order number and the reason for your return, and we'll guide you through the process.

Refunds

Once your return is received and inspected, we'll notify you of the approval of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, or you received the wrong item, contact us at tamas@syncorashop.com within 7 days of delivery with a photo, and we'll make it right at no cost to you.

Non-Returnable Items

Opened or used filter pads, and any items not in their original condition, cannot be accepted.