Refund policy

Return & Refund Policy

We want you to love your Syncora experience. If you're not completely satisfied, we're here to help.

Returns:
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or used skincare products cannot be returned.

How to start a return:
Email us at tamas@syncorashop.com with your order number and reason for return. We'll guide you through the process.

Refunds:
Once your return is received and inspected, we'll notify you of the approval of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or incorrect items:
If your order arrives damaged or you received the wrong item, contact us at  tamas@syncorashop.com within 7 days of delivery with a photo, and we'll make it right at no cost to you.

Non-returnable items:
Opened or used products, and items not in their original condition, cannot be accepted.